What is the Return/Exchange Policy?
HALUKAKAH accepts returns/exchanges within 14 days of the date your item was delivered. If you have additional questions please contact customer support via email halukakah@yeah.net, or via our customer support chat line.
Warranties are ONLY honored with HALUKAKAH warranty cards that sold by HALUKAKAH Authorized Reseller.
Warranties are NOT honored with these FAKE sellers on this list: https://store-o3laou0xe3.mybigcommerce.com/list-of-fake-seller/
Authorized Reseller list:https://store-o3laou0xe3.mybigcommerce.com/authorized-reseller/
*Warranties are limited to the original purchaser only.
*The product sold by these FAKE sellers has the Material difference between the Authentic product.
SOLID GOLD:
Solid Gold items are not subject to returns, due to the fact that each piece is made to order. Solid Gold items are subject to repair only at a fee of $99. Please contact our customer support to receive the Authorization Form. Apparel is returnable within 14 days of purchase, if it is in unworn condition with the tags attached.
ALL Earring sales are FINAL.
CUSTOMIZED JEWELRY:
There are NO returns/exchanges on HALUKAKAH's Customized Necklaces. All of our Customized Necklaces are guaranteed under our Lifetime Warranty. The warranty entitles you to a one-time repair of the piece - free of charge. HALUKAKAH will repair the item if you experience any defects in craftsmanship or breakage due to manufacture defects. Warranty is voided on user damage issues (ie: water damage, accidental breakage, etc) . There is a 59 USD repair fee if you encounter future problems, only on repairable items. On Custom Script Pendant (only), If you would like to make an exchange for a different chain length, there is a 49 USD handling fee. Once any of our custom piece goes into production, there can be NO cancellations.
WATCHES:
All Alpha Era Watches come standard with a 1-Year warranty. A 2-Year warranty is available for purchase at the price of 99 USD*. For complete warranty information and repair fee, click here.
*Shipping paid on Returned Items is non-refundable.*